Remote Support

IT support is vital to a business, ensuring the seamless operation of technology systems that underpin daily operations. It provides prompt resolution to technical issues, minimizing downtime and maintaining productivity. Effective IT support safeguards against cybersecurity threats, protects sensitive data, and ensures compliance with industry regulations. Additionally, IT support assists with system upgrades, network management, and user training, enabling businesses to leverage technology effectively. By maintaining reliable and efficient IT infrastructure, IT support helps businesses stay competitive, innovate, and focus on their core objectives without being hindered by technical disruptions.

We have all your needs covered, from overspill cover to becoming your full IT department.

Our remote support solutions are based around a Third Line Support Engineer level of skill. Our staff are Microsoft and SUSE Linux trained and are competent in the full Microsoft stack as well as Linux, Mac, Android and iOS support.

Operating to a first response time of 30mins, we won't leave you hanging around before you know we're on to the issue.

We also work to ITIL standards, with fully auditing ticketing and resolution feedback.

We can also provide support for and additional applications you company may utilise.

Cost

£12,000

£18,000

£1,500

Cyber Security

Antivirus
Get more peace of mind with Avast award-winning next-gen antivirus that helps protect your devices against malware infection, slowdown it may cause, and misuse. Six protection shields along with an AI-powered threat detection network and USB protection help secure your devices against online and offline threats.

Protective Shield
Keep your business and customer data safer from breaches and downtime with our firewall and multiple protective shields. Layered security, extended to USB devices, helps prevent sensitive data theft or leakage.

Set safer and more productive web-browsing boundaries
Help keep your employees focused and your business secure by limiting access to non-work-related websites or potentially dangerous sites. This is done via web domain and content filtering.

Secure your webcams
Block unauthorized applications and malware from accessing web cams on your employees’ Windows devices without their consent.

Protect your passwords
Safeguard your browser-stored passwords from being modified or stolen.

Fake Website and Phishing Protection
Real Site helps keep your users away from fake, phishing sites designed to steal sensitive data such as usernames, passwords, and credit card details. It is designed to secure users against DNS (Domain Name System) hijacking to ensure they get to the website they want to visit more safely.

Patching
Cybercriminals exploit unpatched vulnerabilities in operating systems and commonly used applications (Java, Adobe, Google Chrome, Zoom, etc.) as part of targeted attacks. Avast Business Patch Management automatically addresses vulnerabilities on your Windows systems and third-party applications to help keep your business safer.

Cost, 25 Devices

£1350

£1750

*Patching does not cover MacOS devices

Add Cyber Monitoring to the above packages to ensure you systems are checked.

8 x 5 Cover, based on 25 devices. Applies when security is purchased from us. £1200


Upgrade to 24 x 7 Cover £1750

Microsoft 365

Microsoft 365 has become the cornerstone of productivity and collaboration for medium-sized businesses, offering an integrated suite of tools that empower teams to work more efficiently, securely, and flexibly. From cloud-based email via Outlook to real-time collaboration in Teams, SharePoint, and OneDrive, Microsoft 365 transforms how businesses operate by enabling seamless communication and accessibility across devices and locations.

For medium-sized businesses, however, managing Microsoft 365 effectively can be a complex undertaking. While its capabilities are extensive, unlocking its full potential requires careful planning, continuous monitoring, and proactive maintenance. That’s where a fully managed solution from A500 Tech Solutions becomes invaluable. By outsourcing the management of your Microsoft 365 environment to experts, you ensure that your business leverages the platform to its fullest while avoiding the common pitfalls associated with in-house management.

A500 Tech Solutions provides a tailored Microsoft 365 experience, designed to align with your business's unique needs. From initial setup and migration to ongoing support, every aspect of your Microsoft 365 environment is handled by experienced professionals. This includes configuring applications to maximize productivity, ensuring robust security settings are in place, and optimizing licenses to avoid unnecessary costs. Furthermore, as your business grows or requirements evolve, A500 Tech Solutions ensures that your Microsoft 365 setup scales effortlessly, keeping pace with your operations.

Another critical aspect of a fully managed solution is security. With increasing threats to business data, having Microsoft 365 correctly configured and monitored is crucial. A500 Tech Solutions ensures that your data is protected with advanced features like multi-factor authentication, data loss prevention, and compliance tools tailored to your industry. Regular backups and disaster recovery strategies are also implemented, guaranteeing that your business can recover quickly from any disruption.

Medium-sized businesses often face IT resource constraints, and managing a platform as feature-rich as Microsoft 365 can divert attention away from core business goals. By partnering with A500 Tech Solutions, you free up internal resources while gaining access to a team of specialists who ensure your Microsoft 365 environment is always running smoothly. Regular updates, proactive issue resolution, and user training are all part of the service, minimizing downtime and maximizing productivity.

Choosing a fully managed Microsoft 365 solution from A500 Tech Solutions means more than just outsourcing IT tasks. It means partnering with a team that is committed to your success, ensuring that the tools you rely on every day work seamlessly to support your business objectives. With their expertise, you gain peace of mind knowing that your technology infrastructure is in expert hands, allowing you to focus on what matters most: growing your business.

M3651

• Word

• Excel

• PowerPoint

• Outlook

• Teams

• OneDrive

• SharePoint

• Managed Emails*

• ClipChimp

• Loop

• Fully Managed Solution

• Initial Package Of 25 Users

£5500 for 12 months

*Managed emails requires the connection of a domain name related to the business, (not included).

Monitoring

IT systems monitoring is a crucial process that involves continuously overseeing an organization's IT infrastructure to ensure optimal performance, security, and reliability. This proactive approach helps in the early detection of potential issues, such as hardware failures, network bottlenecks, and security breaches, allowing for timely interventions before they escalate into major problems. By providing real-time insights and analytics, IT systems monitoring helps maintain system uptime, enhance efficiency, and support informed decision-making. It ensures that all components, from servers and networks to applications and databases, function smoothly, thereby minimizing downtime and supporting the overall business operations effectively.

From our secure and green network operations centre we can constantly monitor your systems for you, utilising our inhouse monitoring platform and proactively respond to any issues that may arise.

MMON1

Server health monitoring, (CPU, Memory Disk space)
Uptime monitoring
Windows / Linux basic services monitoring
Realtime alerting
Resolution upgrade option
Extra services monitoring, (antivirus, custom software etc)

Price Per Server
£120, 12 months

Resolution Upgrade
Per Server
£250, 12 months

Extra Services
Per Service
£50, 12 months

Virtualisation

Hyper-V and VMware are leading virtualization platforms that enable organizations to create and manage virtual machines (VMs) efficiently.

Hyper-V, developed by Microsoft, integrates seamlessly with Windows environments, offering robust virtualization capabilities for server consolidation, disaster recovery, and dynamic scaling.

VMware, known for its vSphere suite, provides a comprehensive set of tools for managing VMs, offering advanced features such as automated resource allocation, high availability, and centralized management through vCenter.

New to the virtualisation arena is Proxmox an opensource solution, that combines a lot of the features of VMware with the much lower price tag. Highly secure and high availability are two of its key features.

Effective management of these platforms includes monitoring performance, ensuring security, and performing regular backups, allowing businesses to maximize resource utilization, reduce costs, and enhance overall IT flexibility and scalability.

Virtualisation Design

Hyper-V, VMWare and Proxmox design solutions
Single Host, Multi-host and Multi-site designs
Migrations between platforms
Hardware and software layer constructs

Virtualisation Support

Hyper-V, VMWare and Proxmox support
Test and fault resolution
Ongoing support
Optimisation

Priced per physical server

GDPR

The General Data Protection Regulation (GDPR) is a comprehensive data privacy law enacted by the European Union to protect the personal data of EU citizens and residents. Effective since May 2018, GDPR mandates strict guidelines on how organizations collect, store, process, and share personal data. It grants individuals greater control over their personal information, including rights to access, correct, and delete their data. Organizations must ensure transparent data handling practices and implement robust security measures to safeguard data. Non-compliance with GDPR can result in significant fines and penalties, emphasizing the importance of data privacy and protection in today’s digital landscape.

We have two basic packages available. Review and Support

Our review package, takes the form of a questionnaire based assessment which we utilise to review your policies and procedures around GDPR. We can then advise on changes and additions to ensure you are covered correctly and comply with the regulations.

Our Support package is there to provide you with help and advice around GDPR should you require it. Covering aspects from "am I storing the data correctly?" to "we've had a data breach, what do we do now?". We're there to provide the backup you need, not only to help you, but to provide confidence to you and your customers.

GDPR Review

• Review of current policies and procedures

• Questionnaire and evidence based assessment

• Advice on new policies and procedures

• Implementation support

GDPR Support

• 12 months advice and support for incidents

• Advice on day to day GDPR operations

Business Continuity & DR

In today’s fast-paced digital landscape, medium-sized businesses face increasing risks from natural disasters, cyberattacks, and system failures. Ensuring the continuity of operations and the ability to recover swiftly is critical to maintaining customer trust, meeting compliance requirements, and safeguarding business growth. A comprehensive Business Continuity Plan (BCP) and Disaster Recovery (DR) strategy are essential for minimizing downtime and mitigating risks.

What is Business Continuity and Disaster Recovery (BC/DR)?

• Business Continuity (BC): Ensures that critical operations and services can continue during and after a disruptive event. A BC plan outlines the processes, resources, and roles needed to maintain essential functions.

• Disaster Recovery (DR): Focuses on restoring IT systems, data, and infrastructure quickly after a disruption. A DR strategy involves data backups, failover systems, and recovery testing to minimize downtime and data loss.
  

Why Medium-Sized Businesses Need BC/DR

1. Minimized Downtime: Even brief disruptions can lead to revenue loss and reputational damage. BC/DR ensures a swift return to operations.

2. Regulatory Compliance: Many industries require businesses to have documented plans for continuity and recovery to meet legal or compliance standards.

3. Customer Confidence: Clients value businesses that demonstrate preparedness and reliability, even in the face of disruptions.

4. Protection Against Cyber Threats: With increasing ransomware attacks and data breaches, a robust DR strategy ensures that your data is protected and recoverable.

A500 Tech Solutions specializes in helping medium-sized businesses design, implement, and manage effective Business Continuity and Disaster Recovery plans. With a focus on tailored solutions, we ensure your business remains resilient in the face of challenges.

Our BC/DR Services Include:

1. Comprehensive Risk Assessment:

   • Identify potential threats, vulnerabilities, and critical business functions.

   • Analyze the impact of disruptions to prioritize recovery efforts.

2. Custom BCP Design:

   • Develop a detailed Business Continuity Plan that addresses your unique business needs.

   • Outline roles, responsibilities, and processes for continuity during an event.

3. Disaster Recovery Planning:

   • Implement cloud-based and on-premises backup solutions for secure and rapid data recovery.

   • Establish failover systems to ensure minimal downtime.

4. Regular Plan Reviews and Testing:

   • Conduct periodic reviews to ensure the plan remains aligned with evolving business goals and emerging threats.

   • Perform simulated disaster recovery drills to validate the effectiveness of the plan.

5. 24/7 Support and Monitoring:

   • Provide ongoing support to address issues quickly and effectively during a crisis.

   • Monitor systems continuously to detect and mitigate risks before they escalate.

6. Scalable Solutions:

   • Design systems that grow with your business, ensuring future scalability without overhauls.

7. Employee Training:

   • Train your team on their roles in the BC/DR plan, ensuring swift and coordinated responses.

BCP Design

BCP Support

BCP Review

• Review of environment

• Audit of threats and vulnerabilities

• Design of Physical systems DR

• Design of BCP Process

• Presentation of recommendations

• Support for implementation

• Support during initial testing

• Review of current BCP structure

• Random spot checks of physical systems

• Support with changes and upgrades

• Remote support for testing

• Remote support during incidents

• Review of current BCP structure

• Questionnaire based assessment

• Report of issues with current policy

• Recommendations for resolution

From £1500

£2500

£1500

Backups

Data is the lifeblood of modern businesses, and ensuring its safety is a top priority, especially for medium-sized organizations where the stakes are high. Whether it’s customer information, operational data, or intellectual property, losing access to critical information can be catastrophic. To safeguard against such risks, reliable backup solutions are essential. Medium-sized businesses often turn to on-premise backups using a local NAS or cloud-based backups with tools like Veeam or iDrive to ensure data integrity and availability. However, managing these solutions effectively can be challenging without the right expertise. A500 Tech Solutions offers a fully managed service to take the complexity out of backups, ensuring your data is always secure and recoverable.

On-premise backups using a local NAS (Network-Attached Storage) provide businesses with a highly controlled environment for safeguarding data. With a NAS, backups remain on-site, allowing for faster recovery times and complete control over storage and access. This approach is particularly useful for organizations that handle large volumes of data or require low-latency access for restoration. However, the effectiveness of an on-premise system depends on proper configuration, regular maintenance, and security measures to protect against threats such as hardware failure, ransomware, or physical damage. A500 Tech Solutions specializes in setting up and managing NAS-based backups, ensuring that your system is optimized for reliability, security, and scalability.

For businesses seeking flexibility and off-site protection, cloud backups using tools like Veeam or iDrive offer unparalleled convenience and resilience. Veeam provides advanced capabilities such as incremental backups, disaster recovery planning, and detailed reporting, making it an ideal choice for businesses with complex backup requirements. iDrive, on the other hand, offers a user-friendly solution for secure and cost-effective backups across devices, ensuring that even small IT teams can manage extensive data ecosystems. While cloud solutions offer significant advantages, including redundancy and access from anywhere, they also require careful oversight to manage storage costs, ensure compliance, and maintain efficient recovery processes. A500 Tech Solutions simplifies this by managing cloud backups end-to-end, from initial setup and data migration to continuous monitoring and optimization.

By partnering with A500 Tech Solutions, medium-sized businesses gain more than just backup management. They gain peace of mind knowing their data is in expert hands. A500 Tech Solutions provides tailored recommendations based on your unique business needs, ensuring you choose the right mix of on-premise and cloud solutions. Regular testing and monitoring are part of the service, so you can be confident that backups will perform when needed. Additionally, their team proactively identifies potential vulnerabilities, implementing measures to enhance security and compliance with industry standards.

Backing up your data is critical, but ensuring those backups are properly managed is just as important. With A500 Tech Solutions, you have a trusted partner who ensures your on-premise or cloud backup strategy is robust, reliable, and aligned with your business goals. From setup and configuration to monitoring and support, they handle it all, allowing you to focus on growing your business without worrying about data loss or downtime.

MBON1

• On-Premise Backup Solution

• Restricted Access Permissions

• Windows & MacOS Support

• Remote Management & Support

• 25 Users

£5,000 for 12 months

MBCL1

• Cloud Based Backups

• Fully Encrypted

• Works Worldwide, (ideal for remote workers)

• 25 Devices

• Server Backups Available Extra

£5,000 for 12 months

VPN's

In today’s interconnected business landscape, secure and reliable access to critical resources is essential. Virtual Private Networks (VPNs) play a vital role in ensuring encrypted connections, whether linking multiple office locations or enabling remote workers to access company systems securely. Among VPN solutions, OpenVPN stands out as a flexible, robust, and cost-effective option. When combined with the expertise of A500 Tech Solutions, businesses can achieve seamless, secure connectivity.

Understanding VPNs: Site-to-Site vs. End-User-to-Office

1. Site-to-Site VPNs

   • Designed to securely connect multiple office locations, site-to-site VPNs enable teams in different locations to access shared resources, such as file servers, databases, or intranet applications.

   • These VPNs establish a continuous and encrypted link between networks, ensuring secure data transmission without requiring individual user configuration.

2. End-User-to-Office VPNs

   • Ideal for remote workers or traveling employees, end-user-to-office VPNs provide secure access to office resources from any location.

   • Each user connects through a secure, encrypted tunnel to the office network, allowing safe access to files, applications, and sensitive data.
     

Why OpenVPN is the Best Solution

OpenVPN is an open-source VPN solution trusted by businesses worldwide. Here’s why it’s an excellent choice for both site-to-site and end-user-to-office VPNs:

1. Robust Security

   • Utilizes industry-leading encryption protocols (AES-256) to protect data from interception and breaches.

   • Supports multi-factor authentication (MFA) for an added layer of security.

2. High Flexibility

   • Compatible with a wide range of devices and platforms, including Windows, macOS, Linux, iOS, and Android.

   • Suitable for both small-scale implementations and enterprise-level networks.

3. Cost-Effective

   • Being open-source, OpenVPN reduces licensing fees, reducing costs without compromising quality.

4. Reliability

   • Ensures stable connections, even over unreliable networks, by dynamically adjusting to varying network conditions.

5. Scalability

   • Easily supports growing businesses by allowing seamless addition of new users, devices, or sites.

6. Advanced Features

   • Provides features like split tunnelling, allowing businesses to optimize bandwidth by routing only necessary traffic through the VPN.

   • Enables centralized management for monitoring and controlling VPN access.
     

How A500 Tech Solutions Enhances Your OpenVPN Implementation

Partnering with A500 Tech Solutions ensures a hassle-free, expertly managed VPN solution tailored to your business needs. Here’s how we help:

1. Custom Design and Deployment

   • We analyse your business requirements to design an OpenVPN solution optimized for your network, whether for site-to-site connections or remote workers.

   • Our team ensures smooth deployment with minimal disruption to your operations.

2. Ongoing Monitoring and Support

   • We provide 24/7 monitoring of your VPN infrastructure to ensure consistent performance and security.

   • Proactive support addresses potential issues before they impact your business.

3. Enhanced Security Measures

   • Implement advanced configurations, such as MFA, access controls, and IP whitelisting, to ensure your VPN is secure against evolving threats.

4. Training and Documentation

   • Equip your team with the knowledge to use and manage VPN connections effectively.

   • Provide detailed documentation for troubleshooting and scaling your VPN.

5. Scalable Solutions

   • As your business grows, we ensure your VPN infrastructure can scale to accommodate new users, locations, or devices seamlessly.

6. Regular Reviews and Optimization

   • Conduct periodic audits to ensure your VPN meets your changing business needs and incorporates the latest security best practices.

MVPS1

Site to site VPN
1gb bandwidth
Cloud based mid-point
Global peers
OpenVPN 256bit encryption
Config files provided in .ovpn format
Static route support
Price per site

No limit on size of network

MVPE1

End user VPN connections
1gb bandwidth
Cloud bases peer
Global connection
OpenVPN 256bit encryption
Client for Windows, MacOS, Linux & mobile
Static route support
Per 5 connections

No limit on size of network

Quotation

If you can't find what you are looking for or you would like a quote on a specific quantity, why not drop us a request and we can provide you with a quotation ASAP.